Sequoia Air Repair is a free matching service. We connect Visalia-area homeowners with independent, licensed local HVAC contractors — we're not the company performing the repair, and we don't charge homeowners for the referral. This policy explains what information we collect through visaliaacpro.com, how we use it, and who we share it with.
Information we collect
When you submit a request through our lead form or call our tracked number, we collect the information you provide: name, phone number, ZIP code, service needed, urgency, and any details you add. We also collect standard analytics data (pages viewed, general location) through Google Analytics.
SMS / text message opt-in data
If you check the SMS consent box on our request form, you're agreeing to receive calls or texts, including by autodialer, from Sequoia Air Repair and the independent, licensed HVAC provider matched to your request about your specific request. We do not sell or share your SMS opt-in data or phone number for marketing purposes. Your phone number is shared only with the specific independent HVAC provider needed to fulfill your request — never sold, rented, or shared more broadly, and never used by any third party for their own marketing.
Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is never a condition of using our service or receiving a quote.
How we share information — fulfillment only
We share your request details only with the independent, licensed HVAC provider matched to fulfill that specific request. We do not sell your data to data brokers, and we do not share it with unrelated third parties for their own marketing purposes.
Call recording
California is an all-party consent state for call recording (California Penal Code §632). If your call is recorded for quality or training, you will hear a short disclosure at the start of the call, and by staying on the line you consent to that recording.
Cookies & tracking
We use Google Analytics (GA4) to understand how visitors use this site — this uses standard analytics cookies and does not identify you personally. You can disable cookies in your browser settings; the site remains usable without them, though analytics tracking will be limited.
Data security
We take reasonable technical and administrative measures to protect the information you submit, including encrypted transmission (HTTPS) and access controls on our lead-management system. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.
Your rights
You may request access to, correction of, or deletion of the information we hold about you by contacting us through our contact page. California residents may have additional rights under state privacy law; we honor requests consistent with applicable law. This policy takes a conservative, rights-granting posture without asserting that any specific California privacy statute's thresholds apply to this business.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.
Contact
Questions about this policy: see our contact page.